Before the flight

If you plan to travel this year, check what you need to know about additional procedures before departure.

COVID-19

All flights are carried out maintaining the highest standards and in accordance with safety procedures created on the basis of the European Aviation Safety Agency (EASA) and the European Center for Disease Prevention and Control (ECDC) guidelines.

The procedures establish safety rules on board the aircraft as well as at the airport.

It is the passenger's responsibility to know and comply with specific restrictions or obligations introduced in relation to the current epidemic situation in the countries to which you go.

Please keep abreast of recommendations for travelers on the website of the Ministry of Foreign Affairs.

 

Please change the date of booking in consultation with your travel agency and cancel your current trip if:

  • You have experienced COVID 19 symptoms (body temperature 38°C and above, persistent cough, difficulty in breathing or other flu-like symptoms) in the last 7 days before your planned trip;
  • Someone in your immediate surroundings has had the COVID 19 symptoms described above in the last 14 days;
  • In the last 14 days you have been in close contact with a person infected with COVID 19.

ATTENTION. We would like to remind you that people whose health condition does not allow for safe travel may not be allowed on board by airport health authorities.

 

Before flight

Print and complete the declaration of your current state of health no later than 24 hours before your trip. The Declaration Form is available HERE. The declaration will be collected from you by ground handling agents before departure and based on it you will receive a boarding card authorizing you to board our aircraft. Lack of declaration submission will result in the refusal of carriage.

  • It is mandatory to wear a face mask at airports and on board the aircraft. According to European recommendations it should be a medical mask, which should be changed according to the manufacturer's instructions, and if it has not been specified, at least every 4 hours. Please, take the right amount of protective masks, allowing you to safely travel the whole journey;
  • The obligation to wear masks applies to passengers over 6 years of age. On flights to and from Poland, by decision of the national health authorities, this obligation was introduced for passengers over 4 years of age. Passengers with medical contraindications are exempt from this obligation;
  • The masks will need to be removed at the request of security officers during security control or Border Guard officers and passport control.
  • Please take into considerations in your travel plan to the airport the airport's health screening procedures and arrive about 3 hours before the scheduled departure time at the airport, unless your travel agency indicates otherwise;
  • Admission to the airport terminal is restricted to passengers traveling on a given day. Please be prepared to present your booking confirmation and arrive without accompanying persons. The exception is passengers requiring an assistance person;
  • To reduce the need to move around the cabin, please limit to the necessary minimum the amount of hand baggage.

 

At the airport

  • Admission to the airport terminal is restricted to passengers traveling on a given day. Please be prepared to present your booking confirmation and arrive without accompanying persons. The exception is passengers requiring an assistance person;
  • To ensure safety, all airport employees have been equipped with personal protective equipment and surfaces with which passengers or their luggage may have direct contact, such as door handles or buttons in lifts, luggage trolley or containers used during security checks are regularly disinfected;
  • In accordance with local airport procedures, all travelers entering the terminal may be checked by mandatory body temperature tests. Temperature measurement is performed by non-contact method through gates with thermal cameras;
  • Passengers with COVID-19 symptoms (body temperature 38° C and above, persistent cough, breathing difficulties or other flu-like symptoms) are checked by two temperature measurements with a break of 15 min. in the passenger health assessment room. Based on the results of the examination, medical services decide about possibility of traveling;
  • During the stay at the airport (including stay at the terminal, during security check, passport control, during getting on and off the plane, in the moment of collecting luggage) it is necessary to maintain a physical distance between passengers of at least 1.5 m. 

ATTENTION, according to the guidelines of sanitary services, passengers who do not comply with the mandatory precautions are refused entry to the terminal and on board the aircraft.

 

On board the aircraft

  • Except the obligatory wearing of the mask, please follow the hygiene rules
    - hand disinfection with a suitable fluid, protection rules when coughing and sneezing, and avoiding close contact with other people;
  • Keeping distance from other passengers, especially when getting on and off the plane;
  • Restricting movement on board the aircraft as far as it is possible;
  • When making purchases, cashless transactions are the preferred payment method;
  • One-time face masks and antibacterial gel in packets will be available for sale;
  • Before leaving the board, you will need to complete the Passenger Location Form distributed by the cabin crew, which will be given to local health authorities and will be used for potential later contact with you. 

ATTENTION, according to the guidelines of sanitary services, passengers who do not comply with mandatory precautions may be held liable in accordance with the provisions of the OWP.

 

During whole flight

Apply protection rules during coughing or sneezing.
Cover your mouth and nose with a bent elbow or wipes - throw the wipe into a closed trash bin, wash your hands using soap and water or disinfect your hands with liquids/gels based on alcohol (min. 60%).

If possible, avoid touching any surfaces, handrails, buttons, door handles, etc. in the airport terminal. 

Keep safe distance.
Keep at least 1.5 meters distance between you and other people.

Removing and putting on the mask.
Before removing the mask and after putting it on, wash your hands using soap and water or disinfect your hands with liquids / gels based on alcohol (min. 60%).

 

IMPORTANT INFORMATION FOR PASSENGERS TRAVELING TO GREECE:

IDue to the new security procedures in Greece, registration is mandatory at least 24 hours before departure at: https://travel.gov.gr/#/form
After completing the registration, each passenger receives an individual QR code (including minors), which must be shown to the local staff on departure during check-in and upon arrival in Greece.

IMPORTANT INFORMATION FOR PASSENGERS TRAVELING TO SPAIN:

Due to the new security procedures in Spain, it is mandatory to register at website: https://www.spth.gob.es
The given form must be completed and QR code must be generated 48 hours before departure.

IMPORTANT INFORMATION FOR PASSENGERS TRAVELING TO PORTUGAL:

Due to the new security procedures in Portugal, it is mandatory to register at website: https://madeirasafe.com/#/login
The given form must be completed and QR code must be generated 48 hours before departure.


IMPORTANT INFORMATION FOR PASSENGERS TRAVELING TO CROATIA:

Due to the new security procedures in force in Croatia, registration is required at https://entercroatia.mup.hr/

After the registration, each passenger receives a confirmation document. After the registration, each passenger receives a confirmation document that should be kept by during the journey.

IMPORTANT INFORMATION FOR PASSENGERS TRAVELING TO CYPRUS:

IDue to the new security procedures in Greece, registration is mandatory at least 24 hours before departure at: https://www.CyprusFlightPass.gov.cy
After the registration, each passenger receives a document confirming "Cyprus Flight Pass", which he must be shown to the local staff on departure during check-in and upon arrival in Cyrpus. Each family member is required to complete a separate form.
If the above page does not work for technical reasons or there is another error - the passenger is obliged to print out the documents from https://cyprusflightpass.gov.cy/en/download-forms and fill it in manually.


Additionally, please review below leaflets before the flight:

  • COVID-19 - Safety Rules - download HERE.
  • How to wash hands effectively? - download HERE.
  • How to put on a face mask correctly? - download HERE.

If you suspect you have COVID 19 symptoms – get medical help by using phone.


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